Our technology has mutiple reminders and safegaurds in place to ensure that doesn’t happen. But if you do have the unfortunate experience of a nurse not showing up for a shift, you can report them as NCNS (No Call No Show).
Here's how to report it to ESHYFT
You can report a NCNS (No Call No Show), if a nurse is confirmed for your shift and:
Has not shown up for the shift
Did not let you know about calling out of the shift
How can I report a NCNS?
You can report a NCNS from:
The Shifts screen
The Schedule screen
the nurse profile, when it's related to a shift
30 minutes after a shift's start time, if a nurse has not clocked in to the shift then you'll see an active red 'Report NCNS' button by the nurse's name.
When you click the 'Report NCNS' button, you'll see a pop-up that asks you to confirm you're reporting a NCNS.
Once both checkboxes are selected, the Report NCNS button will be active and you can report the NCNS.
When can I report a NCNS?
30 minutes after a shift starts and a confirmed nurse did not clock into the shift.
When can't I report a NCNS?
If the nurse is clocked into another shift at your facility
If the nurse clocked in and out of the shift already
Can I undo a NCNS I reported?
Yes, you can undo a NCNS for 2 minutes after reporting it.
Can I report a NCNS after I undid a NCNS?
Yes, you can report a NCNS again.
What happens to nurses who are reported as NCNS?
Our Nurse Support team reviews all reported NCNS and disciplines unreliable nurses.